I’ve been a loyal M1 customer who…
I’ve been a loyal M1 customer who always paid bills on time, but the way I was treated recently is incredibly disappointing. After my contract ended in May, M1 continued billing me for June without informing me or cutting the line, then demanded I pay $259.22. I paid it to avoid disruption, only to be told later it was a mistake and I would be refunded. But now I’m being told to wait 4–6 weeks for a refund. Their customer service keeps giving me generic replies, redirecting me to chat or the app with no real update or accountability. If customers are late in payment, M1 charges late fees and cuts lines immediately. But when they owe customers money, they take their time. Extremely poor service, slow resolution, and no sense of urgency. I’ve already warned them, if this isn’t resolved by next week, I will lodge complaints with CASE and IMDA.