Quick Customer Service response to resolve a shipment error
I recently ordered a flashforge 3D printer and 4 rolls of HS PLA filament. When I received my purchase I noted I had received a neon yellow color filament rather than the neon orange I originally selected. I emailed customer service on 7/9 and immediately received a request for additional information. (photo of what I had received). I received an immediate response from customer service indicating a reel of neon orange was being sent and no further actions or additional payments we needed from me. Flashforge customer service was helpful with a very timely response.