I purchased a Feathers Sectional 110…
I purchased a Feathers Sectional 110 from Valyou, which arrived in Mario Capasa-branded packaging with their documentation. After a single, gentle wash (exactly as instructed), the covers were ruined — a problem that’s widely reported across forums and reviews. When I contacted Valyou, they refused to honor the warranty and redirected me to Mario Capasa. After going back and forth for over a year, Mario Capasa’s team finally acknowledged the product and discussed a $299 replacement cost — but the covers were never in stock. Since then, the price has silently increased to over $800, and I’m now being told that I “declined” an offer I was never able to act on. Both companies are passing the blame and refusing to take responsibility for a clearly defective product. I now have a high-priced couch with destroyed covers and no support from either the retailer or the manufacturer. Avoid both Valyou and Mario Capasa if you expect honest warranty support or any accountability for defective goods.