These people are crooks
These people are crooks. I booked them for their "best selling" Pristine Sistine tour. Their website contains blatant lies and false advertising, which you don't realize until you are actually on the tour. This is what their website says: "Enter the Sistine Chapel just as it opens, ahead of the daytime tour groups." This is a lie. You have to wake up early and overpay (I paid $200) for NOTHING. It is only when you arrive that the guide tells you that the Vatican changed their rules years ago, and you do not enter the Sistine Chapel as it opens, and in fact it is not even the first stop on the tour. When we arrived at the Vatican, we waited to the side as other groups went in first, and then our guide proceeded slowly and babbled and it was clear that we would not enter the Sistine Chapel until around 10 am. You can see how badly this company rips you off when you look at the €25 museum admission ticket. You are basically paying $200 for a ticket that costs $28, with zero added value. I joined this tour with my partner so it was $400 wasted. The guide was also terrible, a complete amateur, and kept repeating himself. He began rushing us through, only to stop at random exhibits and babble for 5 minutes, offering nothing of value. I became alarmed when I looked at a museum sign next to one of the exhibits and it was far more insightful than our babbling guide. This tour was so bad that my partner and I left after around 90 minutes in. We proceeded to purchase the €5 official audio guide, sold by the Vatican, and it was infinitely better than our babbling guide. I would have disputed the charge on my credit card for the blatant false advertising that Walks of Italy engages in, clear lies on their website, but unfortunately it was too late for me to dispute it. As this company is run by crooks, I know there is no chance I will get a refund from them. All I can do is caution others not to spend $200 on a $30 ticket and guide, so others don't get robbed by these crooks like I was. EDIT: The response from management is predictably deceptive. I reached out to the company long before management responded to my review. I was asked for my contact information and told that management would contact me directly. They never did, and instead left a response here with fake concern, pretending they would like more information from me. I then contacted the company again. I was told that management was in the process of conducting an "investigation" and would reach out to me next week. This was over 10 days ago. It is clear they are crooks and just making fake responses here to look like a respectable company. Would never use them again. BTW, their false and deceptive language is still on their website.