Bad experience
I’ve had a few negative experiences with EYE VOS and this most recent one was the final straw. My order arrived missing two lenses, and one pair was damaged. I originally requested that they resend the missing items, but after two months of silence, I followed up only to be told they had simply forgotten to send my package? They then issued a partial refund that didn’t even match the correct amount (both in USD and GBP), and offered a $5 gift card I clearly stated I didn’t want. When I chased up the rest of the refund, they asked me to send a photo of the damaged lens, despite telling me earlier to dispose of it. Clearly, there is a lack of internal coordination and proper customer service. This isn’t the first time I’ve had issues with my orders from EYE VOS. While they do eventually issue refunds, it is always a long, frustrating hassle to get any resolution. I will not be purchasing from them again and cannot recommend this company.