Complaint About M1 Salesperson – Mel @Compass One (Sengkang)30-06-2025 .
I’ve been a loyal M1 customer for years since 2014, with both home fibre broadband and mobile plans.2014, I recontracted my broadband with M1 Subject: Complaint About M1 Salesperson – Mel @Compass One (Sengkang)30-06-2025 . I am writing to file a complaint regarding the service I received at your Sengkang outlet on 30/06/2025. The salesperson, she name is Mel, Mel propose and insisted me to sign New contract Wifi broadband Contract instead of re-contract ,She was very rude, gave false information, pressured me unfairly, threaten me if i cannot Signing New Broadband Contract then the i cannot receive the free wifi router 7 TP-Link Archer BE805 .Only can selection free Asus RT-BE92U and even that Installation Schedule ,no schedule must wait so long , etc.]. I believe this was unprofessional and not in line with the customer service standards expected from M1. I would like this matter investigated and a formal response regarding how it will be addressed. My advice is don't let her (Mel) at Sengkang Branch attend to you in future. The Old Staff Melody was Great and Attentive ,Good Knowledge regarding her Job. Thank You !