Very high and unexpected return costs – issue ultimately resolved
I was excited to order from Kidoriman, but unfortunately my experience was initially very disappointing. The clothing did not fit as expected, and the materials were not what I had expected in terms of look and feel. Therefore, I returned all four items in accordance with the return policy. I understood that return shipping would be at my own expense, but I did not expect the total return costs to amount to €87.89 (€63.39 shipping + €24.50 customs-related charges). The original shipping cost to Belgium was only $29.95, so I had no reason to expect that returning the order could cost nearly three times that amount. Had I known this before placing my order, I would not have purchased clothing from overseas, where returns due to sizing are always a possibility. What initially disappointed me most was the lack of transparency. The return policy stated: "Label the parcel 'RETURNED GOODS' to avoid customs charges if shipping internationally." I followed this instruction exactly, yet I was still charged customs-related fees. When I contacted customer support, I was initially told that these fees were my responsibility. After further communication, however, Kidoriman reconsidered the situation. Update: Kidoriman subsequently contacted me and offered to reimburse the full €87.89 in return shipping and customs-related charges. I have now received the reimbursement in full. I appreciate that Kidoriman ultimately took responsibility for these unexpected costs and resolved the matter satisfactorily. While my initial experience with the return process was disappointing, I am pleased with the way the company ultimately handled the situation.