item warehouse location from where it ships is a lie
I purchased a Curt Manf tow hitch from their website on a Friday at noon. At the time of purchase the website said it was in stock and will ship from Lancaster, TX (just outside Dallas) and that the item would be delivered to my house the next day or the day after. I live in Austin Texas several hours down the road so this seems reasonable and great. I'm in a bind for time and need this item ASAP. I tried to call multiple times to confirm stock but was unable to speak with anyone and the automated system told me that they would call me back. I placed the order anyway. I never received a call back. Later that day after business hours, 7pm, I finally got an order update stating that the item will ship from Las Vegas Nevada, several days drive away. There's no way this item will show up in 1 or 2 days. Total lie. They lied to me about where they are shipping from and this has caused my business to incur costly delays. Now that it's past business hours on a Friday evening, I can't get this item from somewhere else in a timely manner so I'm really screwed over. If you need items from this company in a timely manner, do not trust them. Not only will they not answer your calls and not call you back, they will lie to you through their teeth as to when the item will ship and where it's shipping from. They have lost my trust and are now on my black list. UPDATE: I got a call from this vendor a few days after posting this review and they asked me about my experience. I returned the item to them as it wouldn't arrive in time (I actually refused delivery). I was told that their Dallas area warehouse was behind. I understood this and did comment to the agent that their website does not reflect the truth. They agreed to waive the restocking fee if I removed this review. So here I am updating this review. I can't in good conscience remove the review as it reflects the truth, albeit with some emotional dissatisfied tone. I have however, updated my stars from 1 to 3 as a consession.