Misleading Product and No Refund
I am extremely disappointed with made-in-china supplier. I placed an order for custom t-shirts, and we agreed on specific customisation before I made payment. After the payment, the supplier informs me that they can’t do what i want and i need to change the order, which was never part of our agreement. When I request for a refund due to this major change, the supplier refuses - despite not being able to fulfil the agreed product. Do not be fooled by “secure payment”, i am refused a refund. He said the refund process is too complicated and they deduct a large handling fee (which i even offered to pay double) This has caused both financial and emotional frustration. I would not recommend Nuolang Garment Service. What they promise upfront, they may not deliver. Now they are forcing to accept a product that i do not need. Update : 14/08/2025 I did apply for a refund and the supplier denied. The platform did not do any mediation. I never received any product. I was scammed by a verified supplier on a platform that claim to be secured.