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Spiz Spin

Australia

1 Reviews
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1 Useful

1 review

Hainan Airlines

Had to check-in twice while on transit with Hainan air flights from Bangkok to Sydney

I was on a return flight from Bangkok to Sydney and Hainan air demanded to check-in twice and not transferred my luggage all the way to Sydney. I checked -in first at Bangkok BKK airport , then had to get out at Haikou airport in China, filled an exit form to pass through the immigration, they got my fingerprints & photo, got out from the transit and over to arrivals' area, collected my luggage again, then waited to check-in 2nd time until 12:00 am midnight to give them back my luggage and to get my boarding pass . I've been flying more than 40 years and this is the first time, that I had to check-in twice on a flight with a short stopover/transit from the same flying company. The ironic thing was that when I flew initially from Sydney to Bangkok, my luggage was transferred at Haikou airport to the next plane without the need to check-in twice and when I asked Hainan air's service desk at Bangkok airport why they don't do the same for the return flight, they told me to write a complain as they couldn't give me a straight answer. I'm just sharing my experience with you so you don't have such as unexpected event like mine with Hainan air .

2026-01-06Helpful 1