No courtesy to check the customer problems after complaining
Dear Singer Customer Service, I am writing to express my disappointment with the after-sales service for my refrigerator, which I purchased from Singer Godagama less than 7 months ago. The appliance has stopped working, and despite lodging a complaint over a week ago, I have yet to receive a satisfactory response. A technician visited after a delay of one week and diagnosed an issue with the fan, assuring me that it would be resolved. However, it's been over a week since then, and I haven't received any follow-up calls or updates. The lack of courtesy and follow-through with customers is unacceptable. I urge you to prioritize resolving this issue immediately. I expect better service, especially considering the product's warranty. I request that you expedite the repair or replace the refrigerator if necessary. I look forward to a prompt resolution. Sincerely, [ Asantha]