I stayed at VAvoid Club Villamar – terrible experience and no accountability
I stayed at Villa Sereni in June 2025 with my family and it was a shocking experience. The villa was dirty and unhygienic from the moment we arrived – mold in the bathroom, a foul smell throughout, dust and dirt on the floors, greasy kitchen drawers with worn-out equipment, and dead insects around the entrance. I filed a complaint with full photo evidence, but instead of taking responsibility, Club Villamar blamed me for not calling the local caretaker, even though the villa should have been clean and safe before arrival, not after emergency cleaning. Their customer service was dismissive and unprofessional, and they refused any compensation. The reality does NOT match the glossy photos and promises on their website. I strongly advise avoiding this company.