Misleading annual charge when trying to buy $10 in credits
I already had an existing account and was actively using the service. I believed I was purchasing additional credits for $10, not committing to a $120 annual subscription. The billing flow did not include a clear confirmation step stating that clicking would immediately charge a full year upfront. There was no explicit “you are about to be charged $120 today for an annual plan” confirmation. As soon as I realized what had happened, I canceled the subscription immediately and did not use any of the credits associated with the annual plan. I contacted customer support right away, but they refused a refund and only offered credits, citing their Terms of Service. This experience was financially stressful and felt misleading. I would not have knowingly agreed to a yearly subscription, and I believe the upgrade flow lacks clear, upfront disclosure. I strongly recommend caution before upgrading or clicking purchase options.