Lost Package and Poor Customer Service
I ordered a pair of On Running shoes on January 29 for an upcoming vacation and paid extra for shipping protection. Unfortunately, as of March 12, I still have not received my package. The tracking number now shows the shipment as lost. I have sent several emails and text messages to the contact number provided, but no one has responded. I also tried contacting the courier, but I have not been able to reach anyone there either. Very disappointing experience and extremely poor customer service. I expected much better support, especially after paying for shipping protection.