Poor customer service / warranty
another company that advertises LIFETIME WARRANTY but doesn't abide by that policy. the people they hire are clueless, don't respond back to emails, don't take accountability for their employees, and have the worst customer service. i had a battle belt that was about 6 years old that started to fray on the inside making it inoperable with the Velcro. i called in May to their customer service and spoke with a guy named John. i informed him of the problem and he stated that it was no issue and to email some pics and he will get the warranty started and replace my belt free of charge. i sent the email and after 2 weeks of not hearing from them i called back. spoke to a lady who stated John has been on vacation and will be back that week. about 2 months goes by so i call back again. i was informed that John no longer works there but she can help me. she looked up my email and stated that this was normal wear and tear and she could only offer me a discount for a new belt. after sharing my frustration and how ive waited two months and was told i would be able to get it replaced she did not care. you would think to keep the customer happy you would make an exception, especially since i was literally told by one of THEIR employees i could warranty the product. but instead i get the run around and the basic corporate apology instead of taking accountability for their employee. long story short DO NOT BUY HSG items. not only do they not last in the field but the warranty/customer service is the worst. in the case of HSG they have no accountability and in their eyes the customer is always wrong apparently. super frustrated and will ensure to let my department and all other agencies i work with to never support this brand.