5 stars for Tatum
I wanted to leave this review to highlight the efforts of a particular Compass employee by the name of Tatum. I’ve been mining with Compass since 2021 and since that time I’ve had an overall positive experience. The situation that brings me to leave a review is regarding an ASIC that required 4 repairs in one year. This particular ASIC was given to me as compensation for an S19XP that was unrepairable following an incident in Texas that left a large number of these models unrepairable. In the span of this year requiring 4 repairs, I was told that the hashboard went bad time and time again and that this kind of thing happens. I can’t blame the messenger as I’m sure they’re not onsite to examine the ASIC and are only being told what they hear back from the facility. However, I have several other miners with compass and have never experienced this before. Needless to say I was extremely frustrated as each repair comes with a cost (which I absolutely understand) but now the total cost of the repairs was now almost half of what the machine was worth. After receiving the same feedback over and over and feeling helpless, I reached out to Tatum and received more education, help, and valuable feedback than I had ever expected. He explained why this was happening, offered solutions, and ultimately gave me the tools I needed to make a sound decision regarding this ASIC. I found Tatum’s communication, problem-solving, dedication to his craft, and skill to be superlative in nature. His knowledge regarding ASICs and Bitcoin mining are just incredible to say the least and I cannot thank him enough for helping me out and explaining my situation to me in great detail. This is so very much appreciated because I only know the basics of Bitcoin mining and to have someone dumb things down for me and take their time was so needed. In a world where customer service can leave people feeling frustrated from time to time, Tatum made me feel like my frustrations mattered. Thank you!