If I could give a 0
If I could give a 0, I would. These people are promise wigs and never deliver, then try to keep your refund. This was totally ridiculous, my blood pressure went up because of their lies and I missed the event I would have worn the wig to. The following is what happened. Don’t order from the unless you can wait a month for a wig. This happened recently and once before the tariffs, so that not the reason. The order started on June 6th. Re: A shipment from order H97843 is about to ship What date was the refund submitte? Terri W. Anderson On Jul 25, 2025, at 3:56 AM, Hermosa Hair > wrote: sorry, i can't see the date, but we really have refunded you, please wait for it thanks Hi, we have refunded you, please wait for it, thanks mage.png> Terri Baker-Anderson 于2025年7月25日周五 15:51写道： Send me a copy or pic of the refund transaction including amount, and day is was processed. Terri W. Anderson On Jul 24, 2025, at 10:14 PM, Hermosa Hair Hi, we will let our manager recheck it, we will get back to you asap Terri Baker-Anderson > 于2025年7月25日周五 09:25写道： I checked with my bank, you haven’t sent it Terri W. Anderson On Jul 24, 2025, at 7:59 PM, Hermosa > wrote: Hi, please note that it may take some time for the refund to reflect in your account, depending on your payment provider. that's normal, please wait for it, thanks Terri Baker-Anderson 于2025年7月25日周五 01:11写道： This was cancelled on 7-15-25 and you are telling me that you have not processed my refund and there may be a delay. Prior to that I you said my order shipped out on 7-11-25, but it had not shipped out or moved from your warehouse by 7-15-25, which forced me to cancel my order that was originally made on 7-6-25. To recap there were 5 day for the original to be packaged and have a fedex label put on it to sit in your warehouse another 6 days. I cancelled on the 15 due to lack of shipment on 7-15-25. I requested a refund and to date it has not been processed and your explanation was that it is delayed, for what has been 7 days that I have been waiting on my refund for 7 days. You sent me a email on the 7-15-25, stating that it would take from 5-10 days to receive my refund. You do not have the right to hold my refund, because of your inability to ship/deliver my wigs. I will take responsibility for only 2 days after I made my original order on 7-6-25, because I asked for a smaller size m, however after you stated that it would take an extra 5 days for that I said send the regular size. Either way all the way to 7-15-25 they had not left your warehouse. I am making sure I cover everything because this is your review m I will never use you again. I wait 3 weeks for my last order 2 years ago. Plus you never gave me the $20 you promised for having me wait so long and I’m sure I won’t get it this time either. Terri W. Anderson On Jul 24, 2025, at 2:54 AM, Terri Baker-Anderson > wrote: I still don’t have my refund. Terri W. Anderson On Jul 15, 2025, at 6:48 PM, Terri Baker-Anderson < wrote: I see that you cancel my order. When should I expect my refund? Terri W. Anderson On Jul 15, 2025, at 2:32 AM, Hermosa Hair wrote: hi, we are so sorry for your inconvenience, your wigs are in the package, could you please keep your order? we can apply for a $20 refund for you as compensation, Is that ok? Hermosa Hair 于2025年7月15日周二 15:28写道： So the final decision is to cancel the order and get your refund, right? Terri Baker-Anderson < 于2025年7月15日周二 14:29写道： Since June 30, I could have sewed the wig myself by now. Send my money back to my bank. Cancel them I will get them somewhere else. Don’t say you can’t, because they are still sitting in your warehouse. Terri W. Anderson