I deeply regret hiring Bellhop for my move. What should have been a simple, local move turned into one of the most exhausting and frustrating experiences I’ve ever had. I’m sharing this to help others avoid the same mistake.
To be fair, the movers themselves were friendly and respectful, I don’t blame them personally. But being friendly is not enough when clear instructions are ignored and the entire process becomes a disaster. I clearly explained that I only needed help moving the large items, my bed, refrigerator, couch, and table. I was fully prepared to handle the smaller boxes on my own. Despite this, the movers brought almost everything, which unnecessarily extended the process by hours. They were originally scheduled to start the move around 2:00 p.m., and I booked my building’s elevator from 2:00 p.m. to 5:00 p.m., later extended to 3:00 p.m. to 6:00 p.m. The movers didn’t arrive at my original apartment until 3:13 p.m., and they didn’t get to my new apartment (just 2.8 miles away) until nearly 11:00 p.m. To make matters worse, none of my furniture was wrapped even though it should have been. Items were loaded directly onto the truck. As a result, multiple pieces now have scratches and stained, which is both frustrating and unacceptable. By the time they arrived, I had already been awake since 4:00 a.m. the day before. I was physically and mentally exhausted. Instead of getting to settle into my new home, I found myself carrying furniture with my own hands, just to help them finish. Even worse, my two children, ages 11 and 8, had to help as well. We had no beds, no chairs, no table, nothing was set up. I couldn’t leave them alone in the unit, so we had no choice but to assist. The move finally ended around 3:30 a.m. Now, I’m being billed $215 per hour for every hour beyond the 3-hour booking, all for a job that went completely off track due to delays, poor communication, and failure to follow simple instructions. This move should have been quick, smooth, and affordable. Instead, it turned into a nightmare that left me emotionally drained, physically sore, and financially stressed. I hired Bellhop because they were recommended by the Livly app and seemed like a professional choice. Sadly, they didn’t deliver on that promise. If you’re looking for a stress-free, reliable move, please think twice. Being friendly isn’t enough when your time, money, and belongings are handled so carelessly. I truly hope my experience helps others avoid the same mistake.