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Malaysia

1 Reviews
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1 review

Image Magic Printing Sdn Bhd

Disappointing customer service

We checked the quantity per stack with your staff when placing the order, your staff told us it's 50 pcs per stack, so we didn't request separate packing. But when the brochures came to our warehouse, they were 150 pcs per stack! We needed to pay extra for the warehouse to unpack and repack for us before we distributed them to our retailers. So we checked back with your staff, your staff just said "after checking is 100/bundle" without an apology... And we asked for a solution again, your staff only said "Sorry about this, will take note for next order" — that's it. Didn't want to provide a solution for your mistake. It's quite disappointing.

2025-07-28Verified