Was great but now I’m not so sure…
I’ve been using them for years and I’ve had good experiences until this time. I have the subscription for every three months and my order has been “under review” and not shipped for 10 days although they say it takes 2-3 days to ship. It would be fine if customer service responded to my inquiries, which they have not. A simple “we’re backed up” or “we’ll get back to you shortly” would work but silence for a customer (especially one that that's given them thousands of dollars over the years) is just unprofessional. I don't want to look for a new skin care company but I might have to if this isn't resolved and I have to dispute the charge…