Avoid JoyaGoo at All Costs – Disgusting Experience!
I don’t usually leave reviews, but this one is 100% deserved. JoyaGoo is hands down the worst online shopping experience I’ve ever had. I had a holiday planned for the 31st of July to Italy, and I placed my order a whole month in advance – on the 10th of July – thinking that would be more than enough time. I ordered two packages: one of them was a pair of sliders, which was supposedly leaving for the UK three days after I ordered. Then it was delayed to the 22nd, and later pushed back again to the 26th. That’s a 5-day delay just for shipping – and for what? The airline “couldn’t fly to the UK”? That’s not my problem. It’s their responsibility to make sure customers receive their items on time. Then I check the app a few days ago, and it says the package arrived in the UK… but it’s the 30th, I leave tomorrow, and guess what? Still no package. My second package? Even worse. It was supposed to leave on the 29th, but now it’s been delayed to the 8th of August, well after I’ll be back from my trip. Absolutely useless. Customer service? Don’t even bother. All they do is send empty messages like “don’t worry” or “we’ve got this,” but they don’t actually solve anything. Completely unhelpful. Now let’s talk about payments. JoyaGoo doesn’t just make you pay once. No – I had to make six separate payments. One for the product, another for delivery, and then a third (yes, again) for an additional delivery fee – and this happened twice. So not only do they delay everything, they also sneak in extra charges. It’s shady and unethical. Honestly, I don’t understand how this app has so many good reviews. My experience has been pure stress, delays, and wasted money. If you value your time, money, or sanity, DO NOT USE JOYAGOO. This app is a joke, and it should not even be operating if it can’t handle basic logistics or customer care. Zero stars if I could. Never again.