Too Many Unresolved issues with Apex 300 System
I have had many issues with my setup disconnecting from the cloud from day one. I have a large system consisting of 3 Apex 300 units 12 B300k batteries a Hub A1 and SolarX 4k powering my whole house central air, refrigerators etc. I had one Hub A1 failure which was replaced under warranty for radio failure which fixed issues with cloud connectivity and Bluetooth. Now every weekend it seems I get disconnected from the cloud and can only connect with Bluetooth. This is very inconvenient because my system is in my basement far away from the range of Bluetooth so several times a day I must go into the battery room to make adjustments to SOC and charge rates based on cloud cover. This is very frustrating as this system cost me upwards of $25k and it would be performing flawlessly at that price point. The problem is most likely on Bluetti’s end as they have insufficient servers to accommodate as many customers that they have. In the emails back and forth with pushing firmware that does not make any difference as I believe it’s their servers that are messed up. At least a hundred emails back and forth since November 2025. The only way I can get a server socket for a few days is by shutting down the system and restarting. This is a big problem as I must transfer all 40 electric circuits back to the grid then kill the 50amp breaker feeding the units and shut down a 4Kwh solar array before shutting down the units each time. This is insane. BLUETTI has a lot of problems with this setup just look at the forum. They have known issues with the cloud service which seems to be using Alibaba servers not their own. Also the known interference issues when solar charging with the SolarX 4k. Very upset after spending a huge amount of cash on this thing.