Ortur customer support is garbage.
I purchased my laser master to S2 which normally comes with a 5-watt laser module but I opted for the 10 watt upgrade. I was shipped a device with an outdated assembly manual which included a no longer used part. The parts that I was provided were not usable given the assembly instructions provided. When I brought this to their attention they first told me my parts were correct. After sending them pictures of the parts showing that they could not be connected they sent me an updated installation manual in PDF form. The manual linked to an updated assembly video in Chinese. But even with the updated assembly video the part I need to make the laser function was still not included in what I received. I asked Ortur customer service what they would do to make things right and they decided to defend themselves instead of correcting the issue. It was not until I informed them I would take legal action that any movement on their part took place. I am now awaiting the delivery of the part I need to finally make the 10-watt laser module work Ortur customer support is garbage. A simple mistake was turned into an issue that didn't need to happen. As of July 30th I have still not been able to use the device I purchased on the 11th of July. This is why Ortur gets one star. if there were a better way to show my distaste for their actions I would provide it.