Grab has zero regard and care for its customers.
Grab has zero regard and care for its customers. In the Philippines, there is no customer support whatsoever. Most drivers and riders are rude, mean, and never reply. Ive had numerous times where my food delivery is never delivered to me but on the app the rider will complete it and never reply to messages. And the only thing you can do is submit a form which will take days for them to investigate but nothing ever happens. I am mind blown as to how GRAB is still allowed to operate. Just look at all the reviews. They need to be investigated and shut down.