Slow service and rude staff
My phone was lost recently but it was covered under FoneCarePlus. Yet when I requested a replacement, customer service gave me a runaround. They were extremly rude, and left the chat during conversation and gave conflicting instructions. I had to: Reconnect with another agent File police report for lost phone Fill out a paper form for my phone's details like color of my phone (M1 had all the details already as its a contract phone) Before M1 even thinks about sending a new phone.