Unethical behaviour
I placed on order of 5 items on the AKGalleria website and made advance payment by credit card. I received an email that my order was under processing. Later, I received another email that my payment was successful. Thereafter, I received an email that the items ordered by me were out of stock and I was given the option of asking for a full refund or some kind of website voucher. I opted for receiving a full refund. Then I was told that the refund will take 14-15 working days to process. This was quite unethical because having 5 items on website which were out of stock cannot be a happenstance. I wrote back to them to complain about it but they brushed it off. Not even a decent apology. It looks like they put a lot of stuff on the website without having it and then enjoy taking money from customers and retaining it at their whim.