Not a good experience at all.
Not the greatest experience I’ve had and I would give them a 0 star if I could. My last call with customer service ended with the lady talking over me constantly when I’m trying to explain my problem, but that was only the last straw. I kept being given reorders (six or seven times!) for one lab test out of three that they could never get right or damaged the sample. While the reorders were free, my time was wasted as I kept having to go back to get the orders redrawn and they wanted me to go to another drawing site, but guess what, that’s a whole other hour away from where I live! In short, the customer service kept pinning my reoccurring issue on the drawing site, the drawing site kept pinning it on the lab, and the lab kept telling customer service something else and now the I’m getting the whole “we can’t do anything else deal.” For weeks this went on! I was understanding the first few times, but it hits the point where I know that no one is doing their job and I’m the one stuck with the short end of the stick. All I can say is they have lost a customer and if they had done their done correctly they would have made a lot more money off the me from all the tests I needed instead of giving me reorders. I prefer having my actual lab results over freebies!