Defective Device & no accountability
i purchased directly from amino beauty Inc on 7/14th/2025 and received on of their devices as part of my order, the hair remove device arrived faulty/ defected.when i contacted customer service, first she asked if i can purchased try difference charger to see if is working and will refund the fee back to me if the device is working :-(((, unlorturnaly, it still not working, so i contacted customer service, they admitted the product was defected but refuse to replace it, claiming it was a "promotion gift" and therefore not covered by their after -sale support. this policy was never clearly disclosed before purchase, instead of taking responsibility , they told me to throw the device away- a wasteful and unacceptable response for any company, especially one selling high priced beauty technology. A working product should be a basic expectation, gift or not, this experience shows a lack of transparency, poor customer service, and no regard for sustainability. i would not buy from Amiro Beauty again and would warn other to be cautious before purchasing. this was what they said on my email on Aug. 7th, 2025" As for the faulty device, there are no need to return it to us, please dispose of it ..."