TOTOPUPlive★★★★★
It has been 5 days and topuplive is…
It has been 5 days and topuplive is still using the same dialougues of "relevant departments" and "expedited the order inquiry". It does come across as trying to delay this case.
I have paid a total of RM188.11 on 08/08/2025 and was told the in-game digital goods have been delivered on the day of my purchase.
Only to find it empty... till this day.
I have purchase from a different merchant and it worked, so I can rule out any other problems and conclude that this is topuplive problem.
Yet they have not respond satisfactorily as they consistently use repeated phrases and lines, asking me to wait patiently.
It feels that their bots and are dragging this problem. In response, I have filed for dispute int he meantime wtth my bank.
Anyone reading this, please do not risk purchasing from their website because this may happen to you.
2025-08-13
TOTOPUPlive★★★★★
In-game Tokens (HOK) not received, but bank account amount deducted.
PLEASE DO NOT TOP UP THROUGH THIS WEBSITE!
After the bank holding, the amount has been deducted from my bank account, showing TOPUPLIVE accepted the transaction, but for 3 days straight, they have been saying that the shipment is successful, but I kept telling them that there are no tokens in my ACCOUNT!
For three days straight they ignored my problem, refused refund on the basis that shipment has been delivered, and close customer chat. I already provided evidence that there's no TOKENS IN MY GAMING ACCOUNT!
Issue is unresolved, I lost more than RM100, had to block my bank card to assure my information is not potentially missused by them. Lost my money... More issue to settle... Unhappy experience...
ANYONE READING THIS PLEASE USE ANOTHER WEBSITE FOR TOP UPS! LIKE SEAGM OR CODASHOP, I'M NOT EVEN PROMOTING JUST HOPING NO ONE ELSE GETS DONE LIKE THIS!
2025-08-11
TOTOPUPlive★★★★★
One day since issue
I think my bank has placed a pre-authorization hold for my payment to TOPUPLIVE, thank goodness, because there are no tokens recharged in my HOK account at all...
However, their customer service has closed my chat and I''m unable to speak at all now.
2025-08-09
