It was terrible
It was terrible. AI customer service that wouldn't let me talk to a real person. The booking that I made didn't state that it was nonrefundable and took the money out of my account straight away. Wouldn't let me cancel. I had a hospital appointment that changed dates, Wouldn't let me change the date of the hotel. They sent generated emails with phone numbers you couldn't get through to. They don't care, they just want the 20% . Never will I book with them again.