Excellent customer support via WhatsApp
I downloaded my eSIM a month ago and just went back to check it was ready for my trip. It was a bit confusing to try and find it - I initially logged in with my email but in fact needed to log in via Apple. This is why I’ve taken off a star. However I reached out to customer support via WhatsApp and was very quickly connected to an agent who helped me install the eSIM - he was really responsive and helpful and I’m impressed by the customer service! Thanks Dan!