⚠️ WARNING
⚠️ WARNING: DO NOT BOOK QISTNA EXPRESS – WORST TRAVEL EXPERIENCE EVER ⚠️ On 10 August, four of my friends and I booked Qistna Express from Malacca back to Singapore, expecting to arrive at 8:04 PM (Bugis MRT). Instead, it became an 8-hour delay nightmare that left all passengers frustrated, exhausted, and angry. 1. Wrong Pick-Up Point Our booking stated Mahkota Medical Centre, 4:10 PM. We arrived 30 minutes early, asked hospital staff where to wait, but they weren’t sure. We decided to stay outside the hospital, near the 7-Eleven and parking lot, assuming that was the pick-up point since our ticket said Mahkota Medical Centre. Then, the Singapore bus operator called me asking where we were. I said “Mahkota” as per the booking, only to be told the pick-up was actually Estadia Hotel—a location never mentioned in our reservation. Unfamiliar with the area, we had to run and search for it. The Singapore coordinator (+65 8341 4541), rudely told me to “be fast or the bus will leave.” By 8:00 PM, instead of approaching Singapore, Google Maps showed our bus heading toward Woodlands Checkpoint, then making a U-turn back to Tuas—wasting even more time. 2. Border Licensing Failure At 1:04 AM, we were still stuck at the Malaysia checkpoint because our bus had no license to enter Singapore. After more than an hour of waiting, a small replacement bus finally arrived at 1:55 AM—meant to carry passengers from two full buses. We were packed in uncomfortably like sardines. I kept updating the coordinator, but she was cold and dismissive, even telling me not to stress the driver. 3. Lost in Singapore & Unsafe Instructions When we finally entered Singapore, the driver got lost—circling Jurong East, Clementi, and random residential streets. Over speakerphone, the same coordinator told the driver to “drop passengers anywhere,” which caused panic. One passenger even threatened to bring the driver to the police. 4. Extreme Delay We reached Bugis at 4:10 AM—almost eight hours late—and I only got home past 5:00 AM. Everyone on board was angry, tired, and shocked at how unprofessional this company was. 🚫 Bottom Line: Qistna Express is dangerous, unprofessional, and completely unreliable—with wrong pick-up information, unlicensed buses, unsafe drop-off instructions, rude coordinators, and massive delays. If you value your time, safety, and peace of mind, avoid Qistna Express at all costs.