Best customer service I’ve had in a while!
I’d like to give a huge shoutout to YesWelder’s customer service team, especially Ana, who recently helped me out with an issue with my DP200 MiG welder. I ordered it to my house while I was deployed and had to wait about 4 months to get home and actually use it. Once I got back stateside and got the welder all set up, it worked (and still does) amazingly well. The only issue I had was the trigger on the MiG gun would occasionally stick which caused obvious issues when I was running a bead. I assumed I’d need to buy another MiG gun, but on a whim, I reached out to the YesWelder team to see if they could do anything. Ana got back to me immediately, asked clarifying questions, verified my shipping information, and had a new warranty replacement MiG gun in the mail in just a day or 2, free of charge! I was initially skeptical of YesWelder, mainly because of the low cost of the DP200, but after using it (awesome machine) and working with their customer service team, I’m sold. I’ll definitely be a repeat customer! Thanks again, Ana