The payment process is fast aPaid to upgrade, can’t access my old data, and no refund channel availablend…
The payment process is fast and convenient, but when it comes to finding customer support, there is simply no way to reach them. I was previously on the Free Plan (Zone: US EAST ZONE, ID: 9ZrWUOIK01, NS: ns-tvb6zk8m). After upgrading the app recently, it has been stuck in Creating, 0/36 pod status and is completely unusable. I thought that upgrading to a Paid Plan would solve the issue, but it turns out I can only create new apps in the paid zone. My original app in the free zone contains many important data and workflows that I need to migrate — this was the main reason I upgraded to the paid plan. Now, even as a paying customer, I still cannot access my original app or migrate my data. Am I expected to rebuild all my workflows from scratch? Worse yet, there is no clear channel to request a refund or file a complaint. This is a terrible user experience!