Straightforward, patient, honest and understanding
I had my Facebook account hacked and Meta apparently did not have any form of customer support. After weeks of frustration I ended up having to send a demand letter. As someone who is not based in the US this was a daunting task, but JusticeDirect and its representatives were very understanding, accommodating and patient with me and my many questions. Luckily the demand letter resolved my issue and got me my facebook account back.