I booked a train ticket through…trainpal website
I booked a train ticket through TrainPal’s website. During the payment process, something went wrong — I clearly saw an error message, and I didn’t receive the usual confirmation email right away. Thinking the first payment hadn’t gone through, I tried again using the TrainPal app just a few minutes later. Both transactions ended up being processed, which means I was charged twice for the same trip. The timestamps on the two tickets are only about six minutes apart — and in reality, the gap was even shorter. The delay in receiving the first confirmation email is a clear sign that there was a technical problem on TrainPal’s side, not an error on my part. TrainPal’s support team has so far refused to issue a refund, claiming everything on their end was “normal.” I strongly disagree because: • I personally saw an error message on your website. • No one would ever intentionally buy two identical tickets just minutes apart. • The late arrival of the first confirmation email clearly indicates a payment processing issue. I believe this refusal is unfair and unprofessional. This was my first and last time using TrainPal, and I am now formally requesting once again that you review the records carefully and issue a full refund for the duplicate payment.