Great prices, product questionable. Customer service rep, great service.
The product was what I wanted, for a great price. However, the product I received was malfunctioning. After about 3.5 weeks, Customer Support and I finally got to a point where they were going to send me a replacement part (which I hope works). My customer service agent was very helpful, it's just difficult to have effective customer service between the U.S.A. and China, as the time zones are so different. I'm happy that they are replacing the part, it's just unfortunate that we had to go through this entire process to begin with. If the replacement part I receive is functional, I'd consider this at worst a 4 star experience.