They damaged my phone and claimed that it was damaged prior.
I submitted my phone to them. They followed up with a message stating that the back glass was detached from the frame and that the phone was damaged. They adjusted their offer twice prior to me requesting my device back after lowballing their initial counter offer stating that it was damaged. This phone was used daily with no issues prior to them receiving it. There is a clear pry mark on the bottom right-hand side of the screen that is now irreparable and the back glass of the phone is now detached where it wasn't before. I wish I had dealt with anyone else other than this company. I wish that a zero-star review was an option, but one-star will have to suffice for this experience.