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Ben

United States

1 Reviews
2 Reads
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1 review

Sopula

Only buy if you want to wait 25+ days for your items to be delivered.

Terrible experience I wish I can give them 0 stars. Well to start off, my daughter wanted "back to school" clothes so I decided to place my order on July 18. Their email said my items would be shipped out "ASAP". A week goes by and still no update. I then look on Trustpilot and I saw all the bad reviews and I then get cold feet. I then look at their shipping policy and thought well I still have time for it to ship out in time. A few more days go by and the item still hasn't shipped. I then email them asking for questions. They said it takes time because its still in production in a factory. I then send them an email to cancel my order. They responded days later saying "please don't cancel' then its followed by a long paragraph basically trying to stall so they can still ship. Knowing what they're up to, I still tell them to cancel. They say a department would handle the request. Days go by and I now a get email stating that my order has shipped. Now I'm upset because they shipped the items anyway and my daughter doesn't want the items no more. I then ask for a return label since they went against my wishes to cancel the order. I got another email stating "another department will handle the request. Weeks later my items finally arrive 27 days later and I still don't have a return label. NEVER AGAIN!!!

2025-08-17