A system in serious decline
I have used this company for over ten years and they used to be great and the product was a good entry level product. But things have gone from bad to worse. This year technical problems with sites that take weeks to fix if ever and any fixes are more unprofessional 'patches' that place the onus on me to sort things. A number of sites in imcreator had SSL issues for weeks blocking people from visiting the sites with ‘not secure’ warnings and now more sites have this issue. This is an issue that a professionally run system should never have had in the first place. All of my sites in their Starfish product went down completely without warning and I received no apology or attempt to get the sites back online just a suggestion to download a ‘static’ version of the sites. I'm a reseller and it's placed me in a horrible position with my customers and has had a terrible effect on their businesses. I've lost my own website design and hosting business as a result as I have been forced to direct my customers to get their sites re-made quickly with other companies as I couldn’t not warn them about the fragile platform their business websites were made and hosted in. So in short imcreator/Starfish has: *Knowingly let the platforms collapse or malfunction without a proper transition plan. *Kept accepting payments for a service they no longer truly support. *Have offered no warning, no timeline and no accountability. *Are putting the burden on their customers to clean up the mess. Assistance is now largely google docs in a google drive folder, which says it all - a system fragilely propped up and in demise. If they wanted to shut things down the honourable and ethical thing to do would have been to have a plan and provide a realistic timeline for people to move their sites elsewhere and communicate this to their clients. The company has clearly indicated that imcreator and Starfish are now considered 'side projects’ which will not be further developed as they’ve moved onto other things and they try to help their customers 'when they can'. It seems to me it’s only a matter of time until the imcreator system collapses completely and when it does I don’t doubt it will be without any warning as it was with their Starfish product. I'd suggest taking note of the warning signs and not expecting things to get any better. And with regards to your response to this you didn't care when I was telling you my customers sites weren't working, were not giving me any indication of if or when you were going to fix issues and when I told you I was going to have to move them somewhere else and lose my business I was told to 'do whatever I thought I had to'. So there's no resolving the issue unless you want to find me 50 new customers. Your response is a fire fighting attempt at damage control with a failing website system.