F rating for customer service and efficiency
I am scheduled to leave tomorrow for Ireland. By chance, I called United Airlines to ask a question. The agent said that Gate 1 messed up your ticket. Plus Air Canada is on a strike. The United Airlines representative was concerned. He even called Gate 1 with me on the line. The Gate 1 agent was rude and made up excuses why no one contacted me. No more Gate 1 Travel trips! Total dysfunction is a hallmark trait of this agency.