Incompetence Galore!!!
Oh, my god, how incompetent can one company actually be? It seems to me you have to work really hard to be as inept as Peloton has been. It has been weeks dealing with them because of a failed cable that required a new handelbar set. Between shipments not arriving when they are suppose to, and that when they do arrive, the shipment is not complete because they left out a part, and them not having the ability to expedite, causing having to reschedule the technician. And now when the day comes for the technician, he doesn't even show up so they want to schedule it another week out. Do yourself a favor and check out Boflex instead. The only bright spot is the original tech they sent, from Velofix, yes, there's been multiple, but for this recent visit, that nobody showed for, it was a different provider. When I went to reschedule, they can't even make sure I have the tech that actually knows what he's doing and show's up!!