Customer service is alive and well at this company!
We needed to order another cup holder for our float, one went floating away over the weekend, we unscrewed it and then a rouge wave came and she went bye bye. Couldn't get to it, dang it. Anywho, went on line to order the replacement, website is well thought out so it was easy to find and order. Poof, we had it within 3 days! Amazing! Opened the box and the screw was broke off. I emailed CS with a pic and within an hour of me sending that email, the team was on it. They apologized and then I received an email that a new one was being sent. Holy toledo that was so fast and efficient. Blown away for sure. We love all our Irocker products we have purchased. That float is the bees knees and works great! Less than 10 minutes to blow up and habe it in the water. Our Golden loves it and it doesnt get torn up at all. He lays in it, walks the side and yes. He is kinda klutzy! Always a fun time. Thank you for all you do and did. Brittany was in constant contact with us and answered emails really fast! Thank you so much for everything. Made my day.