Unfinished job. Abandoned and requested to seek alternative eventhough already printed sample copy
First project went well, good quality, fair price, and I was satisfied. For my second project, I returned because I trusted their work. Sample cost RM65 (to be later deducted from bulk order later which is fair). Printing was fast. Sample had expected issues (cutting too close, complex graphics), which I accepted as my own design fault. But the cover had new lines/artifacts and a missing design element that wasn’t in my file. When I asked, they admitted it was due to “we thought like this,” but gave no answer for the other defects. I fixed and resent the files according to their specs. After a weekend, I asked for an update, they told me to “seek alternatives” because “production not confident.” Strange, since they had already printed once successfully. After that, no communication. Calls only got me “manager will call back” or “PIC will contact you,” but no follow-up. It’s been a week. Overall: responses were slow (one working day per WhatsApp reply), dodging questions, abandoned the job halfway, and left me stuck.