Untrustworthy, manipulating scammers
*****Update***** So since I have written this review, I have received nonstop communication, and it has been absolutely hysterical! I don't understand how this same employee that was offering a credit and trying to negotiate with me is now begging me to take my review down and telling me she is going to lose her job behind her company having terrible customer service? Having the audacity to tell me that she can't afford to lose her job because she has kids to take care of and now you want to offer me a full refund plus $20 more? How many other customers have they done this to? It's not ok to play around with people's money and then when you get caught up, called out and put on blast then it's I'm sorry please take the bad review down because I will lose my job. OH WELL!!!! STOP PLAYING WITH PEOPLES HARD EARNED MONEY! GIVE ME MY MONEY BACK AND STOP TRYING TO NEGOTIATE WITH ME! Original review..... Don't bother!!! I ordered a wig that was supposed to be a blonde curly 200 density 24in and boy oh boy was I in for a surprise when this thing arrived! This looked like it was maybe 100 density and nothing like the video I was promised! I went back and forth with Jessica in customer service for days and provided picture after picture. The wig wasn't even the correct length that I ordered. It was barely 20in mind you I spent almost $300 on this wig. Well customer service had the nerve to offer me a $50 credit on a future purchase and not even a refund. They carried on about how expensive shipping prices are and told me that the $30 shipping would have to come out of my pocket. They tried to go back and forth negotiating with me and the final offer was a $70 refund and I could keep this terrible wig. Don't trust this company at all because after reading all the other reviews I wish I would have read them all first because I only went through the same thing. This is a fraudulent company that takes no pride in customer service matters. I will now take matters into my own hands and report them as a fraud to the BBB as well as my credit card company attached with all the proof of communication of emails and pictures!