Customer service was exceptional!
Customer service was exceptional!! I had to return a bag that was past the 7 day return date, I explained the situation to them, and they made the exception and allowed me to return it. It was a lengthy process to return (on my end, as I was taking long to respond), but they weren't getting frustrated with me, and they continued to follow up with me. Everyone I dealt with was very nice, communication was very clear. Overall just great service. Not to mention, their products are amazing and such good quality! I had to return it as I bought the wrong size. I have already bought the correct size now and I am absolutely in love with it!