What's going on with your Cityplaza Store?
What's going on with your Cityplaza store?! I went there on 18/8 3:45 pm to do an exchange, but the gate was closed! I waited for nearly 20 minutes and NO ONE came back!!!! This is ridiculous! How can a store be left completely empty for so long?! And the most annoying part is (because no one showed up) I went to another branch. The staff there then told me I could only do the exchange at the store where I made the purchase. WHY DIDN'T ANYONE TELL ME THIS BEFORE?! Absolutely no one mentioned this rule and completely wasted two days of my time! This is so unprofessional!! I'm so disappointed by the poor organization demonstrated by your staff. This experience has eroded my confidence in your brand. Please train your staff properly and ARRANGE MORE STAFF at your store!