I've bought hundreds or maybe even…
I've bought hundreds or maybe even thousands of items through superbuy. Most of my experiences have been good and I will continue to use the service. The customer support staff responds quickly and I've received all the items I had shipped so far. That said it's not always perfect and shipping is very expensive. I will list some of my negative experiences below. My worst experience was when the QC staff removed the protective wrapping from a $350 resin doll I bought. After taking photos they did not bother to put it back on - everything was stored loosely, with the doll's limbs and other parts knocking against one another in transit, resulting in a lot of chips and scratches and ruined body makeup. I received a partial refund (almost 30% of what I paid) which I believe was adequate, but I'd still have preferred to get her in perfect condition. Thankfully the other dolls I bought have arrived in perfect condition, but it's not uncommon for the staff to be careless when putting fragile items back into their protective packaging (I had some less valuable items suffer minor damage for similar reasons) so I recommend checking with the agent or support to make 100% sure any fragile valuables you plan to ship are protected adequately. Buying from taobao is usually smooth and fast, but my experiences with xianyu/goofish have been mixed. The agents are very slow with these orders so it's easy to miss out on items, especially when communication with the seller is involved. A lot of the time the agents don't check on the status of the order/enquiry unless you give them a nudge, so the seller might be left hanging for weeks or the item will become unavailable if you're too patient. There's a $3 fee for each of these orders so I'd expect them to be handled better. Communication can be difficult too. I spent $60 on items with customised colours and the agent failed to understand/convey my request. I ended up with something that doesn't match my needs and is of no use to me so that's $60 down the drain. I could not get a refund for it and the seller cut off communication. I was also ghosted by another seller who sent a $50 item that was in a worse condition than was shown on the listing photos. It was handled by the same agent and they were unable to help me return it. Other than that my experiences have been alright and I appreciate being able to buy things directly from the Chinese market.