DON'T ORDER FROM HERE
Quick version: I ordered a homecoming dress from GracePromDress and received an item that looked nothing like the photos — it even arrived with no tags. When I asked to return it, I was told I’d only get a 30–50% refund or I’d have to ship it back to Hong Kong, even though the website lists a U.S. address. This is misleading and feels like a scam. I strongly recommend avoiding this company for important purchases. Long Version! I ordered a dress that looked beautiful on the website, but what arrived was not the same item pictured. The dress included a sheer panel and tassels that were never shown online, and it arrived without any tags. When I contacted customer service, I expected a simple return process. Instead, I was told: I could only receive a partial refund (30–50%) if I kept the incorrect dress, OR I would have to pay to ship the dress internationally to Hong Kong (even though the website lists a U.S. business address in Florida) in order to get the full refund. This return process was never disclosed before purchase. For a U.S.-based customer, being asked to ship to an international “random” address is completely unreasonable and feels deceptive. DON'T ORDER FROM THEM!