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Stacy Maloy

United States

2 Reviews
3 Reads
1 Useful

2 reviews

Margovil

I have never had such a negative…

I have never had such a negative experience trying to return a clothing item. I have been emailing Margovil since May to get a refund. I had to spend $50.00 to ship the dress back that only cost $200 to begin with. I have send no less than 30 emails asking for a status of my refund. They first claimed they never got the dress back. Then they said it is with their return department. I have come to realize they NEVER had any intention of refunding me my money. What a waste of my time and additional money to ship it back. This is SO sleezy and beyond frustrating. PLEASE take my advise and NEVER do business with this very unprofessional company!!!

2025-11-01
Margovil

WORST customer service I have ever experienced!

I purchased 2 dresses for my son's wedding in May. One dress came 2 weeks later than promised and the 2nd dress over a month later. I wrote to Margovil and asked for a refund as the dresses were no longer needed and the quality was not good. They told me to mail them back at my expense to China. This was over $60 to mail back on a order that was $250 total. I have followed up at least 12 times and they claim they never received the dresses back. Long story short, they will NOT be refunding me despite the delayed shipping, me paying to ship them back and now claiming they never received the return items. I have hours into this process and I am out over $300. This is by far the WORST customer service I have ever encountered with an online retail vendor. I have been battling with them since May. I would suggest avoiding doing business with them!!!!!

2025-09-06Helpful 1